How to Upload High-Resolution (HD) Files for a product

How to Upload High-Resolution (HD) Files for a Product

HD files are a prerequisite for launching the production or printing of any offline marketing material.

Add an HD File to a Product in a Draft Order

1. Go to the Order Details page.

2. Select the desired product.

3. In the Delivery Information section, click the pencil icon.

4. In the “Customize Your Versions” window:

   • Select the desired version.

   • Click “Click or drag your file here.”

   • Choose the HD file to upload (maximum size: 5 GB).

   • Click “Save” : the version will be updated with the attached HD file.

5. Repeat this process for other versions of the same product, or for other products in the order.

Add an HD File to a Product in an Ongoing Order

1. Go to the Order Tracking page.

2. Click the “Add HD File(s)” button for the desired product.

3. Under the relevant version, click “Click or drag your file here.”

4. Choose the HD file to upload (maximum size: 5 GB).

5. Click “Validate Versions.”

6. Repeat this process for the other versions or products as needed.

💡 Tips
Recommended formats for HD files:
For optimal production quality, the recommended formats are high-definition PDF, AI, PSD, and INDD.
Files must have a minimum resolution of 300 dpi.